Phlebotomy Technician Practice Exam (NCPT/CPT)

TQM stands for Total Quality Management, which is a business approach aimed at improving quality and effectiveness in all aspects of a company's operations. Option B, Technical Quality Measurement, does not accurately describe the concept of TQM as it only focuses on measuring quality, rather than improving it. Similarly, option C, Total Quantity Management, is not correct as it does not encompass the idea of quality improvement. Option D, Tactical Quality Management, also does not accurately describe TQM as it implies a limited or short-term approach to managing quality. Therefore, A, Total Quality Management, is the correct and complete term for the concept.